FAQ

**1. What forms of payment do you accept?**

   - We accept payments through major credit cards, including Visa, MasterCard, American Express, and Discover.   

**2. Who is your ideal customer base?**

   - Our products cater to a diverse range of customers, including commercial foodservice establishments, homeowners, water treatment professionals, and anyone seeking high-quality water filtration solutions.  To order from our website, you must be an approved wholesaler or distributor.

**3. What are the shipping lead times for orders?**

   - Shipping lead times may vary depending on your location and the specific products you order. Generally, we strive to process and ship orders within 1-2 business days. For more accurate shipping estimates, contact our customer support team.

**4. What are the requirements for Full Freight Allowed (FFA) shipping?**

  - Shipping is free if your order value is $500 or greater (excluding any taxes, fees, or surcharges).

**5. Is there a minimum order or payment amount for purchases?**

   - We do not have a minimum order requirement for most products. However, some special promotions or discounts may have minimum purchase requirements. 

**6. What is your return and refund policy?**

  - Please review our Return and Refund Policy page under the Contact menu option.

**7. Do you provide installation assistance or technical support?**

   - While we don't provide installation services, our team of filtration experts is available to offer guidance, answer technical questions, and assist you in selecting the right products for your needs. Please reach out to us for support using our Contact page.

**8. How can I contact your customer support team for further assistance?**

   - You can reach our dedicated customer support team by visiting our Contact Us page. We are here to assist you with any inquiries or concerns you may have.